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Refund Policy

Returns


The products we sell are a food product, for this reason, we operate a non-refundable policy, this does not affect your statutory rights.

Refunds are only processed for faulty or broken goods. 

To be eligible for a return on damage or faulty goods, we need to see images of the particular product, please email this information to sales@kimbeau.co.uk. 

Additional non-returnable items:

Gift cards

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit or credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

• If you haven’t received a refund, first check with your card issuer, as it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kimbeau.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@kimbeau.co.uk and send your item to 4 St Francis Drive Chatteris GB PE16 6BS.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return any damaged or faulty products to 4 St Francis Drive, Chatteris, GB PE16 6BS

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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