The products we sell are a food product, for this reason, we operate a non-refundable policy, this does not affect your statutory rights.
Refunds are only processed for faulty or broken goods.
To be eligible for a return on damage or faulty goods, we need to see images of the particular product, please email this information to firstname.lastname@example.org.
Additional non-returnable items:
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit or credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to 4 St Francis Drive Chatteris GB PE16 6BS.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return any damaged or faulty products to 4 St Francis Drive, Chatteris, GB PE16 6BS
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.